RETURNS, EXCHANGES & REFUND POLICY

1. Policy Overview
At Scent Amour, we strive to provide a smooth and satisfying shopping experience. This
policy explains the conditions relating to returns, exchanges, refunds, and store vouchers for
products purchased from us.

2. Returns Timeframe
Customers may request a return, exchange, refund, or store credit within 30 (thirty) days from
the original purchase date, subject to the terms below.
Please note: International purchases are currently not eligible for returns or exchanges.

3. Returns for Unwanted Items
If you change your mind or the product is no longer suitable:
3.1
Requests must be submitted within 30 days from the purchase date.

3.2
Returned products must be in their original condition, unused, unworn, unwashed, unaltered, and returned with all packaging and tags attached.

3.3
Customers may choose between:

•  A refund
• Product exchange
  
• Store voucher/credit

3.4
Courier or return shipping fees for non-defective items will be the responsibility of the
customer.

4. Faulty, Damaged, or Incorrect Products
4.1
If you receive the wrong item, you must notify us within 30 days of receiving your order.
If a product becomes defective or shows signs of a manufacturing fault, this must be reported within 6 months from the date of purchase.

4.2
For approved claims, customers may choose:

• A full refund
• Replacement/exchange
• Store voucher
  

4.3
Original delivery charges paid by the customer will be refunded where applicable.

4.4
Scent Amour will cover return courier costs for approved defective or incorrect orders.

4.5
Proof of purchase is required for all claims.

4.6
Photographs of the item may be requested before a return is authorised.

5. Promotional & Sale Items
5.1
Items purchased during promotions or sales campaigns may still be returned within 30 days.

5.2
If the item is faulty, damaged, or incorrect, customers qualify for a refund, exchange, or
voucher.

5.3

For change-of-mind returns on promotional items, customers may qualify for an exchange or refund subject to approval.
All shipping costs related to these returns remain the customer’s responsibility.
Standard return requirements still apply.

6. How to Process a Return
6.1
Returns and exchanges can be submitted through our website by visiting the “Returns &
Exchanges” section under Support.
You will be directed to our returns portal where step-by-step instructions will guide you
through the process.

7. Non-Returnable Products
The following items cannot be returned:

• Custom-made or personalised products
  
• Used, washed, worn, or altered items
  
• Products returned without original packaging or tags
  
• Items without valid proof of purchase
  
• International orders

8. Additional Conditions
8.1
All return requests must include valid proof of purchase.

8.2
If proof of purchase cannot be provided, Scent Amour reserves the right to issue a store
voucher instead of a refund.

8.3
Any unauthorised modification or alteration to a product may void return eligibility.

8.4
During high-volume promotional periods such as Black Friday or seasonal campaigns,
processing times for returns and refunds may be extended.

CUSTOMER EXPERIENCE
Scent Amour is dedicated to providing exceptional service and ensuring every customer
enjoys a premium shopping experience from start to finish.

CUSTOMER SUPPORT
Need assistance? Our support team is here to help.
Customer service operating hours:
Monday to Friday | 08:00 AM – 05:00 PM

SAFE & SECURE PAYMENTS
We provide trusted and encrypted payment solutions to ensure your shopping experience
remains safe and protected at all times.

FREE DELIVERY
Enjoy free nationwide shipping on orders above R999.
For purchases below R999, standard delivery charges will apply.

TERMS OF SERVICE
SECTION 1 – WEBSITE USAGE TERMS
By accessing or using this website, you confirm that you are legally considered an adult in
your country or province of residence, or that you have permission from a parent or legal
guardian to allow minors under your care to use this website.
You agree not to use our products, services, or website for any unlawful or unauthorised
purpose, including any activity that breaches applicable laws or regulations.
Any attempt to transmit harmful software, malware, viruses, or destructive code is strictly
prohibited.

Failure to comply with these terms may result in suspension or termination of access to our services.

SECTION 2 – GENERAL CONDITIONS
Scent Amour reserves the right to decline service or cancel orders at our discretion and at any time.
You acknowledge that information submitted through the website (excluding payment
details) may be transferred across networks and adjusted to meet technical requirements.
All payment information is securely encrypted during online transactions.
No part of this website, service, or content may be copied, reproduced, resold, or exploited
without written consent from Scent Amour.
Headings used throughout these terms are for convenience only and do not affect
interpretation.

SECTION 3 – INFORMATION ACCURACY
We aim to ensure all information on this website is accurate and current; however, we cannot guarantee that all content is free from errors or omissions.
The content provided is for general informational purposes and should not be solely relied
upon when making decisions.
Scent Amour may update or modify website content at any time without prior notice.

SECTION 4 – PRODUCT PRICING & SERVICE CHANGES
Prices, product availability, and services may change without prior notice.
We reserve the right to modify, suspend, or discontinue any aspect of the website or services at our discretion.
Scent Amour will not be held responsible for any changes, interruptions, or discontinued
services.

SECTION 5 – PRODUCTS & AVAILABILITY
Certain products may be sold exclusively online and may be available in limited quantities.
While we strive to display product colours and images accurately, actual colours may differ
depending on your screen or device settings.
We reserve the right to limit product quantities, discontinue products, or restrict sales to
certain individuals or regions where necessary.

SECTION 6 – ORDER & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order if fraudulent, suspicious, or unauthorised activity is suspected.
Customers agree to provide accurate and updated billing, shipping, and account information for all purchases.
Failure to provide accurate information may affect order processing and delivery.

SECTION 7 – THIRD-PARTY SERVICES & TOOLS
Our website may include access to third-party tools or services that are not controlled by
Scent Amour.
These services are provided “as available” without warranties or guarantees.
Use of third-party services is entirely at the customer’s own risk.

SECTION 8 – EXTERNAL LINKS
This website may contain links to third-party websites for convenience or informational
purposes.
Scent Amour is not responsible for the content, policies, or practices of external websites and accepts no liability for transactions conducted through them.

SECTION 9 – CUSTOMER FEEDBACK & SUBMISSIONS

By submitting comments, feedback, reviews, suggestions, or other materials to Scent Amour, you grant us permission to use, reproduce, edit, publish, or distribute such content without restriction.
We reserve the right to remove content that is unlawful, offensive, abusive, or violates
intellectual property rights.

SECTION 10 – PERSONAL INFORMATION
Any personal information submitted through our website is handled in accordance with our Privacy Policy.

SECTION 11 – WEBSITE ERRORS & OMISSIONS
Occasionally, our website may contain pricing errors, inaccuracies, or incomplete information relating to products, promotions, or delivery details.
We reserve the right to correct such errors and cancel affected orders where necessary.

SECTION 12 – PROHIBITED ACTIVITIES
Users may not use this website or its content:

• For illegal activities
  
• To infringe intellectual property rights
  
• To distribute malware or malicious software
  
• To collect personal data unlawfully
  
• To harass, discriminate against, or abuse others
  
• To interfere with website security or functionality

Violation of these rules may result in immediate termination of access.

SECTION 13 – LIMITATION OF LIABILITY
Scent Amour does not guarantee uninterrupted or error-free website operation.
All products and services are provided “as is” and “as available” unless otherwise stated.
To the fullest extent permitted by law, Scent Amour will not be liable for indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

SECTION 14 – INDEMNITY
You agree to indemnify and hold harmless Scent Amour, its directors, employees, affiliates,
and service providers against claims, losses, damages, or expenses arising from your breach of these Terms.

SECTION 15 – SEVERABILITY
If any provision within these Terms is found to be unlawful or unenforceable, the remaining sections will remain valid and enforceable.

SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either the customer or Scent Amour.
We reserve the right to terminate or suspend access to our services where violations of these Terms occur.

SECTION 17 – COMPLETE AGREEMENT
These Terms, together with all policies published on this website, form the complete
agreement between Scent Amour and the customer.

SECTION 18 – GOVERNING LAW
These Terms and all related transactions are governed by the laws of South Africa.

SECTION 19 – CHANGES TO TERMS
Scent Amour may revise or update these Terms at any time by publishing changes on the
website.
Continued use of the website following any updates constitutes acceptance of those changes.

SECTION 20 – CONTACT DETAILS
For any questions relating to these Terms or our policies, please contact:
Email: info@scentamour.co.za